Deleting Your BeFree Data

Last updated September 19, 2026

You own your BeFree data. This page describes how to delete it: all of it, by deleting your account, or some of it while you keep your account. It also lists the few records that outlast a deletion, and why. It covers BeFree everywhere you use it — iPhone, iPad, Android, Mac and the web — because they all share one account.

Delete your account from inside the app

If you want a copy of your data, export it first. On iPhone, iPad or Android:

Open BeFree, signed in to the account you want to delete.
Tap the You tab.
Tap the Settings button (the sliders icon) in the top right.
Tap Privacy & data.
Under Account deletion, tap Delete account.
Tap Delete it all, then confirm with Delete it all.

In the web app at app.heybefree.app, Delete account is on your account page; in the Mac app it is under Account. Deleting needs an internet connection. If you have already uninstalled BeFree, you do not need to install it again: use the email route below.

When you confirm, BeFree:

Revokes your account’s sessions on every device.
Deletes your account and all of your content from BeFree’s servers: tasks, events, reminders, grocery items, lists, notes and their photos, projects, tags, your original captures and item history, your conversations with BeFree, the facts in “What BeFree knows about you”, your About you answers and settings, the choices you made (what you kept, let go or corrected), your answer about how you found BeFree, and BeFree’s own usage records. The app does this when you confirm; in every case your account is removed from production systems within 30 days.
Clears BeFree’s local copy, scheduled notifications and widget contents from the device you deleted from.
Ends your account’s access to Pro. It does not cancel a subscription or stop renewal. Before deleting your account, open Your plan → Manage subscription to cancel through your billing provider. For an Apple purchase, you can also use iOS Settings → your name → Subscriptions → BeFree. For a Google Play purchase, open the Play Store and go to your profile → Payments & subscriptions → Subscriptions, using the Google account that made the purchase. If you subscribed on the web or on an Apple device, cancel it there.

Some copies outlast this for a time: backups of our database, and logs our service providers keep for security, fraud prevention or operational reasons. These include the update service’s (Expo) and the sync service’s (PowerSync) records of each copy of the app, the email service’s (Resend) record of emails sent to you, and our AI provider’s (Anthropic) record of requests. Those copies are isolated from the live product and are removed on each provider’s normal retention cycle. Our sign-in service can also keep a security log of sign-ins that holds your email address and network address; ask us and we will remove your entries.

Delete your account without the app

You do not need the app, or a phone, to ask for deletion. Email support@heybefree.app from the address associated with your BeFree account, with the subject line “Delete my BeFree account.” If you signed in with Google, that is the email address of the Google account you chose. If you signed in with Apple and chose to hide your email address, you cannot write from that address: write from any address, tell us so, and we will work out with you how to confirm the account is yours before we delete it. We will confirm receipt within 3 business days and complete deletion within 30 days.

Delete some of your data and keep your account

In the app on iPhone, iPad and Android, these controls erase data from BeFree’s servers without touching the rest of your account:

Personal facts you mentioned. Go to You → Settings → Privacy & data → What BeFree knows about you. Tap the × beside a fact and confirm with Forget, or tap Forget everything and confirm to clear them all. This removes the fact itself, not the capture, note or conversation you mentioned it in.
A photo attached to a note. Open the note, press and hold the photo, choose Remove and confirm. You need to be online: the stored image is then deleted from our storage. If the removal cannot reach our servers, the image stays in storage until you delete your account; email us and we will remove it. If you picked the photo from your photo library, the original stays there.
An item’s history, in versions of the app that show History on an item. Open a task, event, reminder, note, grocery item or project, tap History, then Clear this history and confirm. You need to be online. The item stays. Its recorded changes and links to the original capture are removed, and the original text is erased unless another item still uses it. Your Talk history can keep its own copy of what you said until that copy is 365 days old.
Your About you answers, in versions of the app that have You → How BeFree helps you. Open it, clear an answer and tap Save changes. The answer is removed from your account.

Dropping is not erasing. When you drop or delete an item, delete something from your Talk history, or use Reset what BeFree learned, BeFree hides it straight away and stops using it, but the record stays on our servers until you delete your account. Your Talk history is also erased automatically after 365 days. What you say or type to BeFree is kept separately as an original capture, and that copy has no time limit: it stays until you clear the history of the item it created, or until you delete your account. A capture that created no item, such as a question or a search you asked for in Talk, stays until you delete your account. If you want something specific erased without deleting your account, email support@heybefree.app from your account’s address and tell us what it is.

Export before you delete

If you want a copy of your data first, BeFree supports JSON and iCal exports from You → Settings → Privacy & data. The deletion sheet also offers Export first.

What is kept after you delete your account

Deleting your account removes what BeFree stores about you, apart from the records below and the copies described above. Most of these are held by service providers or by other people; a few we must keep, or no longer tie to you.

Crash reports and technical diagnostics (Sentry). From the iPhone, iPad, Android and Mac apps these are sent for everyone and cannot be turned off. They hold the technical detail of a failure, a timing trace or a record that the app started, the app version, the device model and OS version, and a pseudonymous installation identifier — never your captures or anything you have written. In the iPhone, iPad and Android app, the “Usage analytics” setting governs only whether your account identifier was attached. Sentry keeps them for its retention period and then deletes them.
Product-usage analytics (PostHog), from the iPhone, iPad and Android app. In current versions of the app, “Usage analytics” in You → Settings → Privacy & data is on by default. Earlier versions had it off, and an install set up on one of them keeps it off unless you turned it on. While it is on, PostHog holds a record of which screens and controls you used and of errors, including ones that crashed the app, with the app version, device model and operating system, your device’s language and time zone, how you found BeFree, and whether you were on a free trial or Pro. It may also record the network (IP) address each report came from. It holds none of your content, and it is keyed to your account identifier, not your name or email. Turning the switch off stops new collection; it does not delete what was already sent. PostHog keeps these records for its retention period unless you ask us to delete them.
Your RevenueCat customer record, from the iPhone, iPad, Android and Mac apps. RevenueCat manages BeFree’s subscriptions. The app sets up a customer record with RevenueCat as soon as it opens (the Mac app when you sign in), whether or not you ever buy anything: it is keyed to a random identifier until you sign in, and to your account identifier after that, and it holds any subscription or purchase history. On Android, RevenueCat also receives your device model and brand, your Android version, your Google Play country and your language settings with its requests. RevenueCat keeps the record unless you ask us to delete it.
Subscription and payment records held by Apple, RevenueCat, or Stripe under their retention and legal requirements, including for accounting, fraud prevention and tax. Manage cancellation through the provider you purchased from. Apple handles App Store refund requests; contact support@heybefree.app for help with web purchases.
Records we are required to keep for tax, accounting, or legal compliance.
Anonymised analytics aggregates that no longer identify you (when applicable).
Anything a connected AI app already received. If you connected BeFree to an AI app, what it received is held by that app under its own terms. Deleting your account ends its access but cannot reach its copy.
What you added to someone else’s shared list or calendar, where sharing is available. Items you added to a shared list or calendar that another person owns stay with that list, without your account attached. Lists and calendars you own are deleted for everyone.
Copies other people made of anything you posted publicly in the BeFree community while it was public. Your posts and replies themselves are deleted with your account.
Feedback-call bookings. If you booked a feedback call, the booking and any calendar invitations and email copies are held by Google Calendar and Meet and by their recipients. Ask us and we will delete the booking details we hold.
Copies of BeFree’s own internal reports made before you deleted your account. These can list your email address and name beside counts of how you used BeFree, such as how many captures you made. Ask us and we will remove you from any copy we still hold.

To have your PostHog and RevenueCat records deleted as well, ask before you delete your account, or ask in your deletion email, and we will delete them together with your account, apart from purchase records we must keep for tax or accounting. Once your account is gone we may have no way to tell which of those records were yours.

There is no voice recording to delete. Speech-to-text is done by your device’s speech service — Apple’s on Apple devices, usually Google’s on Android, your browser’s on the web. On Android 13 and later, BeFree passes your microphone audio to that service on your phone, but BeFree’s servers never receive or store your raw audio. Only the resulting text reaches our servers, and it is deleted with your account. Anything the speech service itself keeps is governed by that provider’s own settings.

Everything else — your account, your content, your attachments and BeFree’s own usage records — is deleted.