← BeFree

Support

BeFree is a brain dump app for capturing and organising tasks, events, reminders, groceries, and notes.

Contact

Email: support@heybefree.app

When you reach out for support, include:

• The email address you used to sign in.
• Your device and operating system, or your browser if you use BeFree on the web.
• A short description of what happened.
• Screenshots or a screen recording if the issue is visual.

Do not send passwords, API keys, private calendar details, or sensitive personal information by email.

Common Help

Voice capture is not starting

• iPhone: Settings → Privacy & Security → Microphone, and Speech Recognition — make sure BeFree is allowed in both.
• Mac: System Settings → Privacy & Security → Microphone, and Speech Recognition.
• Browser: your browser blocks the mic per site. In Chrome, click the icon at the left of the address bar → Microphone → Allow, then reload. Safari asks each visit unless you allow it in Settings for This Website.

If the mic starts and stops within a second, that is usually another app holding the microphone — end any call or recording and try again.

Reminders are not firing

• iPhone: Settings → Notifications → BeFree, and confirm notifications are allowed.
• Mac: System Settings → Notifications → BeFree.
• Then check quiet hours inside BeFree. Anything due inside your quiet window is deliberately held until the window ends rather than buzzing you at night.

The browser app does not send reminders — it is a place to capture and review, and your iPhone or Mac does the notifying.

Widgets look empty

Open BeFree once after installing or updating. The app writes a fresh widget snapshot when it becomes active and when it moves to the background.

Siri shortcuts do not appear

Launch BeFree once after installing or updating, then check Settings → Siri & Search → BeFree. iOS can take a short time to index new App Intents.

Purchases or Pro status are missing

Open BeFree → You → Account → Restore purchases. If the issue continues, email support with your BeFree account email and the approximate purchase time.

Pro bought on the web, through Apple, or through Google Play applies to the same BeFree account across devices. Sign in with that account on your iPhone, Mac, web browser, or supported Android build. You do not need to buy it twice.

On the web, open Your plan and choose Refresh access. To cancel renewal or update your payment method, choose Manage subscription; it opens the provider you purchased through. Apple handles App Store refund requests. For web billing or refund help, email support@heybefree.app. Never email us your full card details.

Export or delete account

Open BeFree → You → the settings button (top right) → Privacy & Data. You can export your data or delete your account from there. See the full Data Deletion guide for details.

BeFree on Android

BeFree is available on Google Play. Visit the Android page to install it. Sign in with your existing BeFree account to keep your content and Pro access in sync. Existing founding testers can still contact us to have their promised year of Pro matched to their account.

Status

Status notices for ongoing incidents will be posted here at https://heybefree.app/support until a dedicated status page exists.